Refund policy

Refund & Replacement Policy

1. Satisfaction Guarantee & Returns

We want you to love your new gear. If you are not satisfied with your purchase, you may return unused and unmodified items within 5 days of delivery for a full refund (minus shipping costs).

-Items must be in their original condition (e.g., shrink wrap intact for grips).

-The customer is responsible for return shipping costs unless the item is deemed defective by our team.

2. Professional Installation & Odors

We use industry-standard solvents for all grip installations to ensure a secure, high-performance bond.

-Ventilation: Due to our airtight shipping process, a solvent scent may be present upon unboxing. This is a normal part of the curing process and will dissipate entirely within 48–72 hours of being removed from the packaging and placed in a ventilated area.

-We do not offer refunds or replacements based on temporary solvent scent, as it is a functional requirement for the product's safety and performance.

3. Modification & Damage

Our warranty and return policy are voided if the product has been modified, altered, or destroyed by the customer.

-This includes, but is not limited to: cutting off grips, sanding shafts, or attempting self-repair.

-We cannot verify a manufacturer defect on an item that has been modified or destroyed.

4. Defective Items

If you believe you received a defective product, please contact us at info@protogolf.ca with:

1. Your Order Number.

2. A clear photo of the issue.

3.A brief description of the defect. We reserve the right to request the item be returned to our facility for physical inspection before a replacement or refund is issued.